Plan details

Otter LiteOtter StandardOtter PremiumDigital Dine-InOnline OrderingDirect Orders bundle

	Otter Lite	Otter Standard	Otter Premium	Digital Dine-In	Online Ordering	Direct Orders bundle
Order Manager
Order aggregation	●	●	●	●	●	●
Auto accept & print	●	●	●	●	●	●
Store pause	●	●	●	●	●	●
Prep time adjustment	●	●	●	●	●	●
Delivery app integration	●	●	●	×	×	×
Additional brand integration	×	First brand included¹	First brand included¹	×	×	×
¹ Each additional non-Future Foods brand for $30 / brand / month
Handoffs
SMS notifications	×	●	●	×	×	×
Pick-up feed	×	●	●	×	×	×
Mobile check-in	×	●	●	×	×	×
Mark as complete	×	●	●	×	×	×
Handoffs usage fee	×	8¢ / order	8¢ / order	×	×	×
Menus
Menu management	●	●	●	●	●	●
Item availability updates	●	●	●	●	●	●
Selective item publishing	●	●	●	●	●	●
Image optimization	●	●	●	●	●	●
Analytics
Business Performance²	●	●	●	●	●	●
Operational Excellence	Add-on available³	●	●	●	●	●
Menu Performance	Add-on available³	●	●	●	●	●
Staff	●	●	●	●	●	●
Marketing	●	●	●	●	●	●
Reports	●	●	●	●	●	●
Ratings and Reviews	Add-on available³	●	●	×	×	×
Custom analytics support	×	×	●	×	×	×
² Order ratings are available only in Otter Lite / Standard / Premium
Financials
Payouts	Add-on available³	●	●	×	×	×
Taxes	Add-on available³	●	●	×	×	×
Spending	●	●	●	●	●	●
³ Advanced Analytics available as add-on to Otter Lite for +$40 / month
Promotions
Automated promotions	×	●	●	×	×	×
Marketing analytics	×	●	●	×	×	×
Optimized marketing	×	●	●	×	×	×
Run multiple campaigns	×	●	●	×	×	×
Order & item promotions	×	●	●	×	×	×
Discounts	×	●	●	●	●	●
Digital Dine-In
Split payments	Add-on available⁴	●	●	●	×	●
Open tabs	Add-on available⁴	●	●	●	×	●
Flexible payments	Add-on available⁴	●	●	●	●	●
QR code ordering	Add-on available⁴	●	●	●	×	●
⁴ Digital Dine-in available as add-on to Otter Lite for $49 / month plus third party payment processing fees (Stripe 30¢ and 2.9% / total order amount)
Online Ordering
Online ordering	Add-on available⁵	●	●	×	●	●
Scheduled orders	Add-on available⁵	●	●	×	●	●
Flexible payments	Add-on available⁵	●	●	●	●	●
Centralized menu	Add-on available⁵	●	●	●	●	●
Website build & maintenance	Add-on available⁵	●	●	×	$10 / month*	●
⁵ Online Ordering available as add-on to Otter Lite for $39 / month plus third party payment processing fees (Stripe 30¢ and 2.9% / total order amount)
POS Integrations
Consolidate online orders	$20 / month*	●	●	$20/ month*	$20/ month*	●
POS integration setup fee	$100 one-time fee*	$100 one-time fee*	●	$100 one-time fee*	$100 one-time fee*	●
Couriers
Third party delivery	$10 / month*	●	●	×	●	●
Live Monitoring
Real-time status widgets	●	●	●	●	●	●
Live Alerts	Excludes store status alert	●	●	●	●	●
Hardware⁶
Bluetooth printer	$20 / month for all packages
Cloud printer	$20 / month for all packages
Sticker printer	$25 / month for all packages
LTE tablet (8.7")	$35 / month + LTE Plan of $45 / month for all packages
Tablet (8.7”)	$20 / month for all packages
Tablet (10.5”)	$35 / month for all packages
⁶ Hardware available for lease or purchase, price available on request
Special Premium features
White glove service	Available with Otter Premium only
Other fees
Setup fee	$150*	●	●	$100*	$100*	$100*

* Price per location

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Plan details

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